Large scale operations

  • FernUniversitštís Strategy to Build a Virtual University

    Kršmer: B.J.: FernUniversitštís Strategy to Build a Virtual University.
    FernUniversitšt and other distance teaching institutions in Europe and other regions of the world have served for about 25 years an increasing number of predominantly working professionals and students who have other reasons why they cannot attend classroom events. They search for a second chance at higher education combined with the possibility to study flexibly at the time and location of their choice. They need tailor-made, self-instructional learning materials and flexible tutorial support, which they can access at their time and at the location of their choice. In this paper the author reports on some milestones of FernUniversitštís effort to build an outstanding virtual university.


    When you really get down to analysing it, the promises of E Learning often have yet to materialize. The question how e-learning can be successful becomes more urgent as we move from an 'early adopter' stage to a more general offering. In the discussion about the best strategy for e-learning it becomes more an more clear that e-learning has to be based on the learner. This includes the necessity to postulate in a clear way that the needs of the learners have to be determined in a concrete manner before starting the project. Important aspects are therefore the awareness of the learning biography, of individual learning preferences and of social needs. It is important to acknowledge that quality of a learning process is not something that is delivered to a learner by an e-learning provider but rather constitutes a process of co-production between the learner and the learning-environment. That means that the product/ outcome of an educational process is not exclusively a result of the production process of an educational institution. Quality therefore has to do with empowering and enabling the learner. It has to be defined at the final position of the provision of the learning-services: the learner. The article describes learners preferences in e-learning based on empirical results of today's largest survey in this field. It thus acilitates the construction of learner oriented services ortfolios in e-learning.

  • Making Sense of Learning Specifications & Standards

    Report on state of standardizations of Learning Objects and relevance for future development of online.

  • The nonsense of 'knowledge management'

    Examines the origins and basis of knowledge management, its components and its development as a field of consultancy practice.

  • Internet - a CompInfo Directory

    Internet knowledge base plus current news, events, publications, and numerous manufacturer and support.

  • Internet Time Blog

    E-learning consultancy writes about topics of interest and points to many related websites.

  • Call Centers in Distance Education

    Call Centers in Distance Education, is written by Andrew Woudstra, Colleen Huber and Kerri Michalczuk. It states that educational call centers could be used for both outgoing and ingoing calls ranging from provision of information to prospective students, fundraising, collection of survey data, and even instructional services. The article discusses call center organization, critical success factors and web and ICT solutions to support the work. It further explains AU's experiences and potential developments with call centers.

  • Supporting the Online Learner

    In Supporting the Online Learner, Judith A. Hughes presents a comprehensive set of support services that should be considered in online education. Among the services discussed are administrative support, technical support, study skills assistance, educational counseling, program advising, library services, accessibility for students with disabilities, ombud services, student unions and monitoring of learner satisfaction.

  • Library Support for Online Learners

    Library Support for Online Learners, by Kay Johnson, Houda Trabelsi and Tony Tin is an informative and thorough article that discusses what e-learners need from libraries and what libraries can do to adapt to online environments.